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   | UNIT
  01483 741 000

Job Title:              Ticketing Operations Assistant

Theatre:               The Ambassador Theatre Group, Alexander House

Town:                   Woking

Job Type:             Permanent - Full Time

Salary:                  Competitive

Closing Date:      05/08/2019


Ambassador Theatre Group (ATG) is the global leader in live theatre. ATG owns and operates close to 50 venues globally, is an internationally recognized and award-winning producer, and operates a market leading theatre ticketing business.

An exciting opportunity has arisen to join ATG’s Ticketing Operations department in Woking to be part of the event configuration team. This is an entry level position working on our incumbent ticketing system, Audience View, providing event set-up, checking and troubleshooting services for UK Regional events. Post holder will liaise closely with a variety of departments across ATG including programming, pricing and Regional box offices. 

Key responsibilities include:

  • To configure on Audience View one night and short running (max.6 days) UK Regional events in accordance to the best practice guidelines and processes
  • To configure tasked UK Regional events within the programmed on-sale deadline and Ticketing Operation SLAs. In addition, escalate and manage any tasks that may fail to be completed within the Ticketing Operations Service Level Agreements (SLA)
  • To provide post on-sale show maintenance including configuration of offers, reporting and troubleshooting in accordance to the best practice guidelines and processes

Please refer to the job description for more details.

ATG is an equal opportunities employer.


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